Entries by Carol Pocklington

Poor Communication Causes Advisors to Repeatedly Lose Clients

The phenomenon of endless blogs and studies addressing this topic serves only to complicate what is in fact a simple issue. It’s not just the financial services industry that loses clients through poor communication – it can happen across all service providers. So, are clients petulant and easily seduced away to another provider? Well maybe, […]

What Talents are Lost to Your Business by Pigeonholing People?

Pigeonholing is any process that attempts to classify disparate entities into a small number of categories (usually, mutually exclusive ones).? The term usually carries connotations of criticism, implying that the classification scheme referred to inadequately reflects the entities being sorted, or that it is based on stereotypes. http://en.wikipedia.org/wiki/Pigeonholing There may be a tendency to think […]

How Important is Workplace Environment to Delivering Business Success?

Over the past years there has been a cultural shift to open plan working. The open office was first conceived by Quickborner a team from Hamburg, Germany, in the 1950s, to facilitate communication and idea flow. Their mantra: to furnish people with the most effective, productive and pleasant working environments possible. Todays executives may well […]

How to Close the 40/60% Relationship Gap in Engagement and Sales

Social media, in all its forms, is an important tool for businesses. When used appropriately, it enables interaction and engagement between service providers and their customers. An undeniable example for the power of social media in todays world is all the concepts, products, applications, services, etc. that have grown exponentially in reach through Facebook interactions […]

Let your Sales Team Give You a 23% Revenue Lift

Successful selling is about making and maintaining connections! Yes, but its also more than that. Successful sellings greater success lies in building relationships that deliver repeat business, referrals, and bottom line lift. There are key behaviors that, when identified, are found in the most successful sales environments and some of these behaviors may not be […]