Entries by Carol Pocklington

5 Tips to Apply in Managing Your Client’s Behavior Gap

Improve Client Retention and Financial Performance by understanding Financial Behavioral Biases So what exactly is the behavior gap? Can it be bridged? Yes; it’s just a matter of developing Financial EQ through behavioral awareness. Good questions for financial advisors to ask and answer: Why do some investors repeatedly lose wealth and others accumulate it? Why […]

Financial Advice is Becoming a Commodity: Get on Board or Get Left Behind

It’s inevitable. Social media is taking over marketing. Further, the “robots” are also storm trooping the industry in how financial advice is provided and how investments are managed. The reality is that many parts of the financial advice process and investment management are becoming a commodity. As a consequence, many in the financial advisory business […]

Behavioral Insight to Be Used to Serve the American People – Presidential Executive Order

It’s not every day the President of the United States makes a stand on using behavioral insight to improve service delivery. The executive order targets Federal departments, but could just as easily read across to every service provider…The Executive Order formally establishes (Social and Behavioral Sciences Team) SBST and directs Federal agencies to integrate behavioral […]

Financial Advisors: Behavioral Finance is Not Psychobabble

It’s no good screaming at your clients if they make dumb decisions. As a financial advisor, you need to stay on top of things. What’s your strategy to manage clients during market shifts? Some clients tend to make some very strange decisions when it comes to how they react to market movement and managing their […]

Difficult Conversations After a Confidence is Broken

Managing Difficult Conversations in the Workplace The President of a company called together his senior executives and announced that the CEO had a heart attack. The CEO was hospitalized, but after surgery he was expected to make a full recovery. The President insisted on complete confidentiality until he had more information to share. The President […]