Improve Client Retention and Financial Performance by understanding Financial Behavioral Biases So what exactly is the behavior gap? Can it be bridged? Yes; it’s just a matter of developing Financial EQ through behavioral awareness. Good questions for financial advisors to ask and answer: Why do some investors repeatedly lose wealth and others accumulate it? Why […]
Author Archive for: Carol Pocklington
About Carol Pocklington
Carol Pocklington - Human Behavior Solutions Analyst
Carol is a member of our research and development team assisting in the development of our behavioral products.
She has worked with Hugh Massie since 2001 since the Financial DNA understanding concept was conceived.
Carol's DNA Natural Behavior Style is - Facilitator
Carol is a Facilitator. Facilitators are persistent, goal-oriented people who promote team effort in order to complete tasks. Facilitators lead by setting examples and by achieving goals. Their strong work ethic encourages others to excel and they have an excellent ability to deal calmly yet firmly with people using a facilitative style.
Entries by Carol Pocklington
It’s inevitable. Social media is taking over marketing. Further, the “robots” are also storm trooping the industry in how financial advice is provided and how investments are managed. The reality is that many parts of the financial advice process and investment management are becoming a commodity. As a consequence, many in the financial advisory business […]
It’s not every day the President of the United States makes a stand on using behavioral insight to improve service delivery. The executive order targets Federal departments, but could just as easily read across to every service provider…The Executive Order formally establishes (Social and Behavioral Sciences Team) SBST and directs Federal agencies to integrate behavioral […]
Some meetings should never take place!! When the leader of the meeting has no control over them, they are a waste of time. According to research from Harvard Business School and the London School of Economics, executives spend upwards of 18 hours per week – a third of their working week – in meetings. And […]
It’s no good screaming at your clients if they make dumb decisions. As a financial advisor, you need to stay on top of things. What’s your strategy to manage clients during market shifts? Some clients tend to make some very strange decisions when it comes to how they react to market movement and managing their […]
Managing Difficult Conversations in the Workplace The President of a company called together his senior executives and announced that the CEO had a heart attack. The CEO was hospitalized, but after surgery he was expected to make a full recovery. The President insisted on complete confidentiality until he had more information to share. The President […]