As the year ends and plans are in place for 2013 many companies will have focused heavily on where social media fits in their business and more importantly produced endless statistics to support reasons to invest in more social media stuff (or not).
The most recent product release for the development team is our new DNA Talent Report and customizer. This new feature provides our users ultimate flexibility in the application of DNA Reports, regardless of the application.
There is endless chatter around engaging customers; understanding the consumers headspace; understanding their buying behaviour and how to shift focus to engage this customer to improve the bottom line.
Trying to get to know your customers better? So are most companies. But their approach differs dramatically.
Social Networking is here to stay; its becoming the cornerstone of the way we do business in the 21st Century and beyond.
Does your call center, service center and reception know who the customers are when they call in? To be really effective the intelligence stored in the CRM must be connected to all company systems that are involved in serving the customer.
A recent USA Today article detailed the mix of initiatives that retailers are testing in order to target you with products and promotions that are likely to resonate with you. Why do retailers want to read your mind? Because they understand that if they enhance a customers overall experience in their store, their customers will spend more time and money.
Can having a similar communication style to your prospect increase your chances to convert them to a client? According to a recent study in Harvard Business Review, sales increased 17%…
When it comes to building meaningful and successful relationships with your family, friends, colleagues and clients, effective communication is foundational. The quality of your relationship with any person has a direct impact on the quality of decisions that get made. When the communication is poor, people start making decisions around each other because the trust […]