Todays world presents new challenges for modern leaders, and certain behaviors are becoming more important to excel at if you want to succeed.
There are different types of relationships in the work setting: manager, peer, vendor, direct reports, etc. And, each relationship has a specific context that creates a unique way of relating.
One of the most rewarding activities for staff is when they come up with ideas that are then implemented in the firm, as an added process or service. The reason it doesn’t happen as much as it should is because people are not thinking system-wide. To fully leverage our resources, we must encourage this competency […]
As a leader have you ever looked into your business to discover where the execution blockages are? There only needs to be one square peg in a round hole for there to be a problem.
In the case of a large retailer research proved a mere 5% increase in employee engagement lead to a 1.3% increase in customer engagement leading to 0.5% more revenues.
Want a boost in team productivity? Do a check of your teams three Es: Energy, Engagement and Exploration.
Where does enthusiasm come from? How can we hire people who are enthusiastic? And, what do we do with people who have lost their enthusiasm?
Being careful about our own emotional state and being mindful of our own stress reactions can go a long way in improving the way we communicate with others.
Does your call center, service center and reception know who the customers are when they call in? To be really effective the intelligence stored in the CRM must be connected to all company systems that are involved in serving the customer.