Mentoring

Showing Some Love (#67)

It’s hard to turn on the news these days. Between partisan politics, random acts of violence, and company scandals, we’re inundated with stories about people and businesses treating each other poorly.

Nowhere was this more evident than when United Airlines visibly dragged a passenger off an airplane this week because he refused to be bumped from an overbooked flight. The man was a doctor and had surgeries scheduled for the next morning. Apparently, United couldn’t get anyone to accept their final offer to give up their seat, so front-line employees decided it would be better to resort to brute force and physically remove a paying passenger from the plane.

Companies spend millions of dollars a year on advertising to attract customers, yet, when they have the chance to embrace relationships with their current customers, they repeatedly fail.

Contrast the actions of these United employees with those of Southwest Airlines. In 2015, they forever changed the lives of Peggy Uhle and her son. Peggy’s Southwest flight from Raleigh-Durham to Chicago was getting ready to take off when the pilot suddenly turned around and headed back to the gate. Peggy was asked to get off the plane, which led her to assume that she had boarded the wrong flight. What she discovered, however, was that her son had been in a terrible accident in Denver and was in a coma.

Not only had the gate attendant re-booked her on the next direct flight to Denver, Southwest employees offered her a private waiting area, rerouted her luggage, let her board first, and gave her a boxed lunch when she got off the plane. They also delivered her luggage to where she was staying, never asked for payment, and an employee even called to ask how her son was doing.

While the press and goodwill Southwest Airlines received from this incident was significant, it was not the driving force behind their actions. The employees were simply demonstrating Southwest’s core purpose to “Connect people to what’s important in their lives through friendly, reliable, low-cost air travel.”

These values empowered key stakeholders (the employees) to do what was right for the customer, without question or hesitation. Contrast this with United who, very generically, aspires to be the “airline of choice.” In fact, the only other reference to core values I could find online was a very legally worded “code of ethics and conduct overview

There are a few key takeaways from these contrasting stories. The first is that the culture and values we create in our business and homes will lead to specific behaviors by our employees and family – for better or for worse. Therefore, it’s imperative that we be very clear and explicit about what we stand for in terms of each.

The other major lesson is that we need to focus more on seeing people as human beings, not simply as a client, partner, or competitor. If we treat them with respect and/or help them selflessly in a time of need, we will create more positive outcomes all around. United employees decided it was better to drag a passenger off a plane than to up their $800 offer and own their mistake. Southwest just decided to do the right thing. Karma took care of the rest.

Quote of The Week

“A company is stronger if it is bound by love rather than by fear.”

Herb Kelleher (founder of Southwest)

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3 Phases To Blow Up Your Business | Kamila Gornia | Part 2 of 3 | Episode #287

Kamila Gornia is the “Blow Up, Scale Up” Marketing Strategist who helps entrepreneurs blow up and scale up their businesses to become true leaders online. By teaching her clients and community how to leverage their own natural personalities into strategic marketing campaigns that are both profitable AND fun, Kamila is proving over and over again that if you can dream it, you CAN really achieve it!

http://www.kamilagornia.com/

 

Social Media Links:

 

www.facebook.com/kgornia

www.twitter.com/kamilagornia

www.instagram.com/kamilagornia

www.youtube.com/user/kamgornia

 

Some of Kamila’s Favorite Business Related Topics to Discuss:

  • Facebook ads
  • Sales funnels
  • Leverage via offers / profit systems
  • Stepping up as a thought leader online
  • Online marketing in general
  • Being YOU in business
  • Personality in business
  • Planning for your business goals (with head AND heart)
  • Launching awesome programs

 

Be on Time & Get Your Head Out of The Sand | Episode #286

You are losing business and I know why.  In today’s episode we discuss one of my core fundamental beliefs in business and how you can use it to land more business.

 

Learn How to Write a Book | Ally Machate | Part 1 of 3 | Episode #285

Ally E. Machate is a bestselling book collaborator, award-winning editor, and expert publishing consultant who loves using her insider knowledge of the publishing industry and wealth of experience to lead serious authors toward publishing success. Leveraging a background in “Big Five” publishing, she and her team live to help make great books happen, whether that means showing a writer how to improve a manuscript, get an agent, or self-publish; ghostwriting a book to help an entrepreneur skyrocket her business platform to new levels; or coaching an author on growing her platform to sell more books. Since 1999, she has supported authors on their publishing journey and takes pride in serving as their books’ best ally. Visit www.allymachate.com to get her free ebook, How to Boost Your Biz with a Book.

I would like to offer them a Free Discovery Session to talk about their business goals and whether a book is right for them at this time, and/or how a book can support those goals.

Ally E. Machate
Bestselling Ghostwriter, Book Doctor, Publishing Consultant
…and your book’s best ally!

 
I can write your nonfiction book, help you write it, or fix your draft.
www.allymachate.com

Support for authors, editing for book manuscripts and proposals
www.thewritersally.com
 
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Grow Your Business by Leveraging Your Unique Personality | Kamila Gornia | Part 1 of 3 | Episode #284

Kamila Gornia is the “Blow Up, Scale Up” Marketing Strategist who helps entrepreneurs blow up and scale up their businesses to become true leaders online. By teaching her clients and community how to leverage their own natural personalities into strategic marketing campaigns that are both profitable AND fun, Kamila is proving over and over again that if you can dream it, you CAN really achieve it!

http://www.kamilagornia.com/

 

Social Media Links:

 

www.facebook.com/kgornia

www.twitter.com/kamilagornia

www.instagram.com/kamilagornia

www.youtube.com/user/kamgornia

 

Some of Kamila’s Favorite Business Related Topics to Discuss:

  • Facebook ads
  • Sales funnels
  • Leverage via offers / profit systems
  • Stepping up as a thought leader online
  • Online marketing in general
  • Being YOU in business
  • Personality in business
  • Planning for your business goals (with head AND heart)
  • Launching awesome programs

 

Energy Vampires (#66)

Last week, I wrote about Embracing Relationships and engaging more deliberately with people to develop more meaningful relationships with them. This week, I wanted to look at the opposite end of the spectrum: energy vampires.

As monk-turned-business consultant, Dandapani explains, we all have a finite amount of energy to use each day and we’re exposed to people who either fill us with energy or drain us of energy.  People who drain our energy are known as energy vampires. These people could be colleagues, friends, family members – even people we encounter while out running errands.

Dandapani suggests that one of the first things to do when dealing with these people is to figure out if they are a temporary vampire or whether they are inherently an energy vampire. Temporary energy vampires might be going through a difficult time in their life (divorce, loss of family member, job, etc.). In the short-term, they need to lean on others and that’s okay, even though it may be draining.

Conversely, inherent energy vampires are always this way; and they aren’t looking to change. The easiest way to identify this type of person is to assess how you feel after you walk away from them. If you feel exhausted, then chances are that person is an energy vampire.

Here are some common characteristics of energy vampires:

  1. The Victim or Blamer: They consistently talk about how they are always getting the short end of the stick in life. They find external blame wherever possible and like to make others feel guilty.
  2. The Center of Attention: They always seem to make themselves the center of attention in any room or conversation; they like to stand out.
  3. The Narcissist: They are consumed with themselves and their own problems; they take very little time to think about others or how to make their lives better.
  4. The Drama Queen/King: They love the highs and lows, are surrounded by drama constantly, and want to bring everyone along for the ride.

While the best solution is to avoid these people altogether, it can be challenging if they are your co-workers, close friends, or even family members. And when we try to move away from them, we often feel guilty about it.

However difficult, it’s essential that you find a way to break free. What you’re doing is looking after yourself and protecting your energy. When you allow an energy vampire to drain you, they are depleting your ability to help and uplift others and be the best version of yourself.

It’s not about being confrontational, it’s about learning to tactfully avoid energy vampires and, if that’s not possible, then learning how to not engage with them.  Your energy is best used elsewhere.

Quote of the Week

“People inspire you, or they drain you. PICK THEM WISELY.”

Hans F. Hansen

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