The winds of change are moving fast through the modern economy. Business performance improvement is no longer just about left brain rational processes, new products, technology and information. Rather, it is about integrating a more right brained engaging approach by navigating the human differences of diverse employees and clients (or customers). Further, in order to […]
How many customer touchpoints are there in your business? Are your customers experiencing excellence and a feeling of engagement at every point? Are industry leaders keen to read your publications and talk to you about your visionary approach to customer centricity? If you cannot equivocally say you are at such a level ? read on… […]
Why do some teams get excellent results while others seem to struggle? In order to answer that question, most leaders will focus on analyzing the metrics such as sales, number of office visits, average call handling time, and number of issues resolved, to understand the performance gap.? While the numbers can provide the bottom line […]
Enhanced customer relationships cannot remain the sole responsibility of Marketing. Some big questions to ask and answer as 2014 begins.
Crafting a vision for future success can be motivating, inspiring and can lead you to action
The ability of a leader to engage their team is a hot topic these days. The pressure of getting results can often make it difficult to do.
People long to be a part of something that is significant, and companies want highly performing teams that produce results. This combination is not so common. Is it really possible to attain such a lofty goal?
Your job as a wholesaler requires you to have a multitude of skills. The challenge is that we cannot possibly be a 10 in all skills. Honestly assessing your strengths and struggles will help keep you on track for your own best success.
People problems within multi-function corporate teams are often the result of a lack of Interpersonal Operational Insights based on behavioral assessments.