Are your couple clients at risk of leaving your Financial Advisory Firm-

Do You Have “At Risk” Clients?

Do you know which of your clients are at risk for: Leaving your practice? Becoming a compliance nightmare? Sabotaging their financial plan? You may have more than you think since customer experience is the internal andsubjective response your clients have to any direct or indirect contact with your firm. The two key words that should […]

5 Tips to Apply in Managing Your Clients Behavior Gap

5 Tips to Apply in Managing Your Client’s Behavior Gap

Improve Client Retention and Financial Performance by understanding Financial Behavioral Biases So what exactly is the behavior gap? Can it be bridged? Yes; it’s just a matter of developing Financial EQ through behavioral awareness. Good questions for financial advisors to ask and answer: Why do some investors repeatedly lose wealth and others accumulate it? Why […]

Financial Advice is Becoming a Commodity

Financial Advice is Becoming a Commodity: Get on Board or Get Left Behind

It’s inevitable. Social media is taking over marketing. Further, the “robots” are also storm trooping the industry in how financial advice is provided and how investments are managed. The reality is that many parts of the financial advice process and investment management are becoming a commodity. As a consequence, many in the financial advisory business […]

President Obama

Behavioral Insight to Be Used to Serve the American People – Presidential Executive Order

It’s not every day the President of the United States makes a stand on using behavioral insight to improve service delivery. The executive order targets Federal departments, but could just as easily read across to every service provider…The Executive Order formally establishes (Social and Behavioral Sciences Team) SBST and directs Federal agencies to integrate behavioral […]

Banking Blog

Does Your Bank Truly Know What You Need?

A few weeks ago, Craig Moon who is a high net worth investor, received an unsolicited email from Renaissance Transactions Bank in New York requesting he invest in a new mutual fund investment opportunity. Apparently, the offer was being extended to all of the prospects and clients in the bank’s database who had previously filled […]

Financial Advisors- Behavioral Finance is not Psychobabble

Financial Advisors: Behavioral Finance is Not Psychobabble

It’s no good screaming at your clients if they make dumb decisions. As a financial advisor, you need to stay on top of things. What’s your strategy to manage clients during market shifts? Some clients tend to make some very strange decisions when it comes to how they react to market movement and managing their […]

Millennials and their Money- they are Savvier than you think.

Millennials and Their Money: They are Savvier Than You Think!

Companies are currently bending themselves out of shape in an effort to attract the 83.1 million Millennial [Source: 2015 U.S. Census Bureau] in the US to their offering or services. But what are they really doing to get to know Millennials as a group? The Financial Services Industry could do well to recognize that Millennials […]

My client is an idiot; or is my behavioral bias showing-

My Client Is an Idiot, or Is My Behavioral Bias Showing?

Sitting having coffee with my financial advisor friend she is venting about a client. Apparently he’s an idiot, won’t listen, does his own thing, is over confident and clearly doesn’t realize how unpredictable the financial markets are! Doesn’t he know what’s happening in Europe? As my friend takes a breath, I ask her if perhaps […]

SAG-DRAWING-QualityofLife 2

What is Financial Life Planning?

I am not trying to confuse clients with additional terminology of financial life planning. I know the public has more financial articles, blogs, internet pages, mailers, seminars, and total noise presented from or by financial planners, brokers, insurance professionals, pretend financial gurus, and other media noise that probably confuses clients on what financial services should […]