Management Principle: Conflict

Well performing, sustainable firms are those with a healthy culture and people who are motivated to serve, rather than just show up. The most debilitating of all sicknesses is when intra-company relationships turn sour, and conflict is resolved by either abandoning or abusing proper communication protocols. Today’s principle focuses on the only real option if […]

Management Principle: Mirroring

The way in which we communicate with others really matters. I often say that “method trumps message 100% of the time.” If we miss the mark, we lose influence. That’s why I like the concept of mirroring-a tangible and practical approach that has the power to promote and facilitate good communication. I hope you enjoy […]