I like transactions that are easy, effortless and fun. But how would a call center employee know that about me if they havent had frequent interactions with me? And furthermore, what difference does it make?
Naturally consistent and experience-driven people will be Anchored Implementers who are able to focus on a plan but may overvalue proven strategies.
Naturally daring and courageous people will be Risk Taking Optimists who are prepared to take opportunities but may take unnecessary risks at times.
In our conversations with service providers we regularly ask our clients: How well do you know your clients? On many occasions the typical response is I know my clients pretty well? theyve been with us for x years. In our experience that retort is not always the response of the service providers clients. The rules […]
Doesnt seem like much time, does it? What can you do in 74 seconds and how could that amount of time be meaningful in your life?
Adapting to different communication styles is very important. However, the real game changer is customizing the client experience. How can the knowledge of Communication Styles be used to customize the service experiences for each client?
Currently, there is an increasing trend toward people searching to find greater meaning in their lives. Gradually, more and more people are having the courage to do it and not just talk about it. But it can be difficult to understand the steps that need to be taken to find more meaning without a plan, and understanding where you are ‘now’ and what needs to be done to reach your quality life goals.
Sonia Arrison tells us that living longer lifespans will affect all aspects of society. In her book, 100+ , Arrison acknowledges that doubling ones lifespan and working years may sound overwhelming, however economists at the University of Chicago have demonstrated that longer lives mean greater wealth.
This post is part 7 of our 8 part series on increasing Client Engagement from our Client Relationship Performance in the New Behavioral Economy White Paper. The insights will demonstrate in practical terms how to apply predictive behavioral insights to tailor client communication and provide unique client experiences. Behavioral Insight 7: The Team Adapts to […]