The cost of a well-functioning team is high. It requires transparency, a commitment to other’s success, and the kind of vulnerability that leads to risk-taking, which, for sure, ensures mistakes will be made.
What is the most common mistake that Advisors make? Hugh Massie discusses what he believes is the most common mistake of Advisors – and how this mistake can lead to loss of time, energy, strained relationships and even litigation.
Learning how to engage others properly is a professional management skill. The ones who do it well have sound judgment, pure motives, and a good understanding of human behavior.
Finding that key talent is just the beginning; retaining them is the hard part.
When it comes to building meaningful and successful relationships with your family, friends, colleagues and clients, effective communication is foundational. The quality of your relationship with any person has a direct impact on the quality of decisions that get made. When the communication is poor, people start making decisions around each other because the trust […]
Everyone is talking about client engagement, but what are firms actually doing about it? Client engagement is not just about good feelings; it has emerged as the #1 driving factor in revenue growth.
I like transactions that are easy, effortless and fun. But how would a call center employee know that about me if they havent had frequent interactions with me? And furthermore, what difference does it make?
Naturally consistent and experience-driven people will be Anchored Implementers who are able to focus on a plan but may overvalue proven strategies.
Naturally daring and courageous people will be Risk Taking Optimists who are prepared to take opportunities but may take unnecessary risks at times.