Finding that key talent is just the beginning; retaining them is the hard part.
When it comes to building meaningful and successful relationships with your family, friends, colleagues and clients, effective communication is foundational. The quality of your relationship with any person has a direct impact on the quality of decisions that get made. When the communication is poor, people start making decisions around each other because the trust […]
Everyone is talking about client engagement, but what are firms actually doing about it? Client engagement is not just about good feelings; it has emerged as the #1 driving factor in revenue growth.
I like transactions that are easy, effortless and fun. But how would a call center employee know that about me if they havent had frequent interactions with me? And furthermore, what difference does it make?
Naturally consistent and experience-driven people will be Anchored Implementers who are able to focus on a plan but may overvalue proven strategies.
Naturally daring and courageous people will be Risk Taking Optimists who are prepared to take opportunities but may take unnecessary risks at times.
In our conversations with service providers we regularly ask our clients: How well do you know your clients? On many occasions the typical response is I know my clients pretty well? theyve been with us for x years. In our experience that retort is not always the response of the service providers clients. The rules […]
Doesnt seem like much time, does it? What can you do in 74 seconds and how could that amount of time be meaningful in your life?
Adapting to different communication styles is very important. However, the real game changer is customizing the client experience. How can the knowledge of Communication Styles be used to customize the service experiences for each client?