I’m afraid of you. According to a recent survey (McAdam LLC and Harris Poll 2015) of more than 2000 Americans, 71% said some aspect of meeting with a financial advisor scared them. The most common reasons cited were costs, trust and the inability of an advisor to help them with their financial situation. However, a […]
Do you know which of your clients are at risk for: Leaving your practice? Becoming a compliance nightmare? Sabotaging their financial plan? You may have more than you think since customer experience is the internal andsubjective response your clients have to any direct or indirect contact with your firm. The two key words that should […]
“We treat you like you’d treat you”. This commercial gained tremendous popularity for one reason: for effective service you need your communication styles to match each client’s unique style. I like transactions that are easy, effortless, and fun. Save me some time and the aggravation of not having to wait in a long voicemail “queue” […]
Do you think your sales team is connecting (i.e., maximizing revenue) with all the advisors in their territory? They might tell you they are but read on. I’m very intuitive, said the wholesaler of a major asset management firm. Excellent, we should get along very well, I replied. I was talking with a wholesaler who […]
He’s Just Not that Into You. Some of you may remember this popular advice book about relationships. So what does that have to do with financial planning? Knowing that 93.6% of the financial planning process is the behavioral management of the client, I’d say the answer is plenty. Fifty-five percent of investors with $500,000 or […]
Is compliance your greatest fear or your greatest friend? Maybe that depends on how you do business. Take a look at some excerpts from recent articles: SEC Chairman Mary Jo White last month said she believed her agency also should write fiduciary requirements for brokers, a broader rule that would apply whenever they recommend financial […]
