Are your couple clients at risk of leaving your Financial Advisory Firm

Do You Have “At Risk” Clients?

Do you know which of your clients are at risk for: Leaving your practice? Becoming a compliance nightmare? Sabotaging their financial plan? You may have more than you think since customer experience is the internal andsubjective response your clients have to any direct or indirect contact with your firm. The two key words that should […]

Is your client a storm trooper

Is Your Client a Stormtrooper, a Wookie, Or an Ewok?

For Financial Advisors on the Dark Side, there is one truth…All Storm Troopers are alike. They all wear white plastic helmets and are lousy shots. However, I am guessing you are a Financial Advisor for the Rebellion. The unfortunate side of working with the Greater Good of the Force is no Wookie, Human or Jaba […]

Know Your Client and let them share in the experience

Know Your Client and Let Them Share in the Experience

The question we are most often asked is will my client want to participate in the Financial DNA Discovery Process? Our Wealth Advisors have had very few clients resist participating. The reality is people do enjoy learning about themselves. It can even help in their business and personal lives. It is liberating for them to […]

Financial Advice is Becoming a Commodity

Financial Advice is Becoming a Commodity: Get on Board or Get Left Behind

It’s inevitable. Social media is taking over marketing. Further, the “robots” are also storm trooping the industry in how financial advice is provided and how investments are managed. The reality is that many parts of the financial advice process and investment management are becoming a commodity. As a consequence, many in the financial advisory business […]

President Obama

Behavioral Insight to Be Used to Serve the American People – Presidential Executive Order

It’s not every day the President of the United States makes a stand on using behavioral insight to improve service delivery. The executive order targets Federal departments, but could just as easily read across to every service provider…The Executive Order formally establishes (Social and Behavioral Sciences Team) SBST and directs Federal agencies to integrate behavioral […]

How Team Matching Increases Client Engagement

How Team Matching Increases Client Engagement

For financial advisors, there is the unfortunate truth that nobody has created any identical clients, yet. If only there was a way to get the same client in your business, so you could handle all of your clients the exact same way. It’s also very difficult to find and hire the exact same type of […]

Banking Blog

Does Your Bank Truly Know What You Need?

A few weeks ago, Craig Moon who is a high net worth investor, received an unsolicited email from Renaissance Transactions Bank in New York requesting he invest in a new mutual fund investment opportunity. Apparently, the offer was being extended to all of the prospects and clients in the bank’s database who had previously filled […]

Financial Advisors- Behavioral Finance is not Psychobabble

Financial Advisors: Behavioral Finance is Not Psychobabble

It’s no good screaming at your clients if they make dumb decisions. As a financial advisor, you need to stay on top of things. What’s your strategy to manage clients during market shifts? Some clients tend to make some very strange decisions when it comes to how they react to market movement and managing their […]

The Harsh Reality About Communication Styles

The Harsh Reality About Communication Styles

“We treat you like you’d treat you”. This commercial gained tremendous popularity for one reason: for effective service you need your communication styles to match each client’s unique style. I like transactions that are easy, effortless, and fun. Save me some time and the aggravation of not having to wait in a long voicemail “queue” […]