Millennials and their Money- they are Savvier than you think.

Millennials and Their Money: They are Savvier Than You Think!

Companies are currently bending themselves out of shape in an effort to attract the 83.1 million Millennial [Source: 2015 U.S. Census Bureau] in the US to their offering or services. But what are they really doing to get to know Millennials as a group? The Financial Services Industry could do well to recognize that Millennials […]

Focus on the Behavioral Coaching of clients

Focus on the Behavioral Coaching of Clients

Have you ever fully dissected the value of the service you are providing to your clients? This is an exercise that I highly recommend you do as a way of reviewing the value proposition to your clients and the brand promise. Whilst many advisors do not want to be measured solely on the investment performance, […]

Communication

Poor Communication Causes Advisors to Repeatedly Lose Clients

The phenomenon of endless blogs and studies addressing this topic serves only to complicate what is in fact a simple issue. It’s not just the financial services industry that loses clients through poor communication – it can happen across all service providers. So, are clients petulant and easily seduced away to another provider? Well maybe, […]

personality communicate different personas

Using Personality to Communicate with Different Persona’s

Is your business gathering data to build a persona model of its ideal clients based on demographic data? There is an increasing trend towards businesses creating persona model client categories based on insights into the known income and spending patterns of people along with their job positions, ages, education, home suburb and other public information. […]

is your client susceptible

Is Your Client Susceptible?

You spend a lot of time developing a trusting relationship so you can create a customized portfolio and financial plan for your clients. But it could all unravel in the blink of an eye! There are three often over-looked financial personality factors at play with each of your clients and these are often hidden deep […]

Behavioral Matching Simultaneously Meets Both Challenges

Behavioral Matching Matters

In working with financial services firms (including banks and insurance companies) all over the world I have found many are at different stages of searching for the right path to become more client centered. On this journey to the next level they all have the primary challenges of growing their revenues and managing the ever […]

clients participating dna behavior discovery

Clients Enjoy Participating in the DNA Behavior Discovery

The question we are most often asked is “will my client want to participate in the Financial DNA Discovery Process?” Our Wealth Mentors have had very few clients resist participating. The reality is people do enjoy learning about themselves. It can even help in their business and personal lives. It is liberating for them to […]

missing piece client engagement

The Missing Piece of Client Engagement

No one said it would be easy.? Our inboxes and phones are overloaded with emails, texts and voicemails. Our to do lists have grown exponentially. So how do you create a compelling message to capture advisors attention in less than 30 seconds? Todays advisor wants you to: Know their business: what their challenges are and […]

MANAGING ADVISOR TURNOVER USING MATCHING RELATIONSHIPS

Managing Advisor Turnover using Matching Relationships

Does your firm face the standard insurance industry problem that only 10 to 15% of the advisors and agents who start in the business are still with them after 5 years? Then, of those who stay after 5 years, how many are strongly committed to your firm? Or, are they producing at the desired rate? […]