Major Release: Architectural Changes in Summer 2020

Update: Release of Architectural Changes Delayed until December 2020


This original notice was posted on June 3rd and updated on June 17th. We will postpone this API Endpoint URL change until December 2020 to allow our clients to make any necessary preparations for this change.

What is happening:

Over the past year, we have launched several new features such as the DNA API and the all-new Financial DNA Investor experience that have increased the demand on our DNA platform and cloud-based Microsoft Azure hosting system. To keep up with the increased demand we are adding more servers and resources. In order to complete this exercise, there will be a temporary maintenance period within our Production and Sandbox environments. Below are details about this scheduled maintenance and a workaround so that you and your business are not affected.

Who this impacts:

All users who access the DNA Behavior Platform ( and API during the release period.

When it is happening:

Users will be affected during the following release periods:

How this affects you:

While our platform will remain active, the domains and will be
unavailable temporarily during this release period.

Actions you can take so that this doesn’t affect you:

To prepare for this upcoming release, we previously set up additional domain names to be accessed during this time to minimize the impacts on you and your clients. These domains will remain active to minimize the impacts of this maintenance on your business. You can use additional domain names during this time are listed below. Please note, these new domain names will be available beginning at the times and dates below and will remain active following the release. – API URL for the Sandbox environment – Admin system URL for the Sandbox environment – API URL for the Production environment – Admin System URL for the Production environment

Ryan Scott

Ryan Scott - CTO, Prod Dev & Integrations

As the CTO, Prod Dev & Integrations, Ryan designs, develops, and maintains all of the web-based DNA Behavior products and solutions in addition to providing support for clients.

He has a passion for creating and implementing efficient business processes and leveraging technology throughout our business.