Studies show that 10 out of 10 CRM platforms do not have a behavioral based customer engagement system. This will soon change as the Communication DNA app for Salesforce.com gets released.
Want a boost in team productivity? Do a check of your teams three Es: Energy, Engagement and Exploration.
Naturally expressive and talkative people will be Outgoing People Connectors who are able to network with people well but may make uneducated bets from following the herd that sabotage their portfolio.
Where does enthusiasm come from? How can we hire people who are enthusiastic? And, what do we do with people who have lost their enthusiasm?
As a child, each of us had dreams of who we wanted to be and what we wanted to accomplish. As we mature, we begin to lose sight of those dreams and aspirations as the daily reality of life takes up more and more of our time.
Being careful about our own emotional state and being mindful of our own stress reactions can go a long way in improving the way we communicate with others.
Does your call center, service center and reception know who the customers are when they call in? To be really effective the intelligence stored in the CRM must be connected to all company systems that are involved in serving the customer.
If the pressures of life rob you of your ability to relax and take in life around you, something’s wrong. We have a greater need today, than any other time in history, to find balance.
This article from Bill George, Harvard Business School Professor, former Medtronic CEO, and best-selling author, is a great reminder to tackle problems head on and take responsibility.