De-Mystifying The Multi-Dimensional Nature of An Investor's Risk Profile

What Is The Misunderstanding Of An Investor’s Risk Profile?

In my journey as a wealth mentor over the last 20 years, and developing a rigorous scientifically based behavioral finance approach for the last 15, I have watched the risk profiling discussion seriously evolve from denigration to one that is being more intelligently embraced and applied. From advisors, clients, compliance departments, and regulators: what is […]

Are your couple clients at risk of leaving your Financial Advisory Firm

Do You Have “At Risk” Clients?

Do you know which of your clients are at risk for: Leaving your practice? Becoming a compliance nightmare? Sabotaging their financial plan? You may have more than you think since customer experience is the internal andsubjective response your clients have to any direct or indirect contact with your firm. The two key words that should […]

The Harsh Reality About Communication Styles

The Harsh Reality About Communication Styles

“We treat you like you’d treat you”. This commercial gained tremendous popularity for one reason: for effective service you need your communication styles to match each client’s unique style. I like transactions that are easy, effortless, and fun. Save me some time and the aggravation of not having to wait in a long voicemail “queue” […]

Managing Difficult Conversation during Performance Appraisal Feedback

Managing Difficult Conversation during Performance Appraisal Feedback

Janet heads up a team of fifteen sales representatives who sell technology solutions in the financial services industry. She is preparing to have a difficult conversation with one of those sales people whose performance has slipped significantly. This will be Janet’s first appraisal with Nicky, a popular, and well-liked member of the sales team. As […]

missing piece client engagement

The Missing Piece of Client Engagement

No one said it would be easy.? Our inboxes and phones are overloaded with emails, texts and voicemails. Our to do lists have grown exponentially. So how do you create a compelling message to capture advisors attention in less than 30 seconds? Todays advisor wants you to: Know their business: what their challenges are and […]

How May WE Help You

How May WE Help You?

We are all part of teams. We find them in sports, business, and even our personal relationships. Different talents and skills combined together gives you synergy so you accomplish more as a team than you can as an individual. Is it time to take the team concept to the next level?