Scheduled System Maintenance: October 5th

Who this impacts:

Users of the new Financial DNA investor experience and the DNA API

What is happening:

From time to time, our hosting provider, Microsoft Azure requires DNA to update systems to maintain uptime, scalability, and security best practices. Microsoft Azure has recommended that we restart our systems to apply new settings available.

Most users of the DNA systems will not be impacted during this temporary maintenance window. During this time, features hosted on will remain available. New discoveries and the use of the DNA Admin System will not be affected. Only users of the DNA API and the new Financial DNA investor experience will be impacted.

When it’s happening:

Scheduled maintenance window planned for October 5th between 1:00 am, and 6:00 am ET.

Actions to take if this affects you:

If your firm leverages the DNA API or the discovery process, new discoveries and new requests for insights will not be available. Following this release at 6:00 am ET, all systems will once again be available.

For the DNA API, it is suggested that you make POST and GET calls outside of this window.

For users of the Financial DNA investor experience, if you typically have investor completing discoveries between 1:00 am, and 6:00 am ET the discovery process may be unavailable. We suggest that you let your clients know to complete the discovery outside of this window or to leverage self-registration links pointing to (rather than  

Ryan Scott

Ryan Scott - CTO, Prod Dev & Integrations

As the CTO, Prod Dev & Integrations, Ryan designs, develops, and maintains all of the web-based DNA Behavior products and solutions in addition to providing support for clients.

He has a passion for creating and implementing efficient business processes and leveraging technology throughout our business.