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Why Trust in Teams Increases Performance

It never ceases to amaze me how many organizations rely on groups of people (teams) to deliver significant outcomes for their business, yet invest little resource into understanding the behaviors, communication style and working environment needs of individual members.
Great teams are built on trust. They trust each other and they trust those that lead them. (Trust = the firm belief in the reliability, truth, or ability of someone or something.)

Trust doesn’t appear over night. It takes time. It requires the sharing of personal knowledge. It’s built upon respect, empathy, and a certainty that the relationship is being developed in a mutual way.

Trust increases communication and open, honest communication is essential to building a high-performing team.
Most organizations know the importance of building teams through 1) a shared vision, 2) ensuring that team members have clear roles and responsibilities and 3) are led by a leader whose people skills are honed and mature. But few invest the time or resources into understanding the behavior and communication style of the individuals within a team. Trust cannot be built if team members don’t know each other at a deeper level. If they don’t know how to communication with colleagues and if they haven’t shared how they wish to be communicated!
Trust begins not with knowing how talented a person is (though talent is important to have in a team) it begins by uncovering the core of a person, the behavior that is inherent and will remain steady under pressure. When that is revealed, relationships can be formed in an open and transparent way ? then trust can begin to be built.
Trust is fragile and can be lost quickly through negative experiences which makes it all the more important for it to be built on a firm foundation of communication, information sharing, ideas and opinion sharing, constructive criticism and problem resolution.

Understanding each other’s communication and behavioral style builds a bridge between people that makes trust much easier to be formed in team relationships.

Unlocking inherent behaviors not only reveals communication and decision making styles it also uncovers values. So why is revealing someone’s values important in teams? It ensures leadership can introduce guidelines that line up with the individual’s values which ensures teams are far more likely to respect and follow them.

Carol Pocklington

Carol Pocklington - Human Behavior Solutions Analyst

Carol is a member of our research and development team assisting in the development of our behavioral products.
She has worked with Hugh Massie since 2001 since the Financial DNA understanding concept was conceived.


Carol's DNA Natural Behavior Style is - Facilitator


Carol is a Facilitator. Facilitators are persistent, goal-oriented people who promote team effort in order to complete tasks. Facilitators lead by setting examples and by achieving goals. Their strong work ethic encourages others to excel and they have an excellent ability to deal calmly yet firmly with people using a facilitative style.

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