When New Information Changes Perspective

Some twenty-four hours ago, the state government sent our little haven by the ocean into Covid lockdown. We had to get back to our homes with only a few hours’ notice, ensure the fridge was full, and generally watch as our comfy, covid free world imploded.  

No longer, for the foreseeable future, could we sit in the village coffee shop engaging in conversations about other states not being able to cope with the lockdown. No longer could we gloss over the shattered lives due to businesses closing, never to open again.   

Suddenly, it was us. Then, it was our little shops, our little local livelihoods with closed signs at the window.  

I began to realize how perspective about what was happening changed. We saw the issues from a whole different vantage point. What was evident as we called each other was the significantly new attitude now being adopted, not just to our neighbor states but also to our village and the businesses, schools, churches, and all gatherings suddenly in lockdown. 

I’ve been thinking a great deal recently about seeing things differently. My world is all about understanding behaviors, but something is changing. The world and individuals have taken on levels of stress like never before in many of our lifetimes. I notice how emotion is driving significant decisions. I’ve seen a level of fear in conversations. Comments such as – when this is all over, what will the economy look like? Will I have enough savings or retirement income to ride out a financial crash? Will I lose my home? 

If I’ve learned anything about understanding behaviors over many years, It’s that when we understand and can manage our behaviors, it rationalizes our perspective, it frees up the mind to make calmer, more effective, less emotional decisions. 

Let me give you an example using a group of friends I know well. Names have been changed! 

In the face of this current lockdown:

David is an influencer. As the word suggests, he influences; he wants/needs to engage with people. Unfortunately, right now, he is crawling up the walls of his apartment. He is desperately trying to build a range of new businesses, calling friends to get their opinions, making decisions from the most stressful standpoints. Finally, after understanding his behavior (yes, I managed to get him to complete a DNA Behavior Discovery process), he can see that he is creating messy chaos and needs to breathe and start looking at this situation from a different perspective.

Jackie, on the other hand, is a thinker. Very analytical and logical, an absolute rock to have around as she keeps us all accountable by asking endless questions of our little group. Her perspective and counsel are to consolidate, calm down, move forward using rational fact-based decision making. Lockdown has given Jackie a whole new perspective. Firstly the speed at which we were told to go to our homes, no research, no actual planning, lack of organization, and all of us looking to her to ensure systems in place for the business continued to function correctly remotely. Jackie found herself in a difficult position. Again, Jackie completed the DNA Behavior discovery.

Elizabeth is strategic. She asked to complete the DNA Behavior discovery. It confirmed she is a visionary, structured, and takes the lead whenever possible. We all tend to look to her to make the tough calls. To make quick, confident decisions. She is always able to see and minimize the risks. But something changed recently. Perspective shifted. Losing control over the work environment caused her concern. Strategically she could easily find solutions to the lockdown issue, but now the authority to implement them was gone. 

Then there’s me, Vicki – DNA Behavior discovery process nails me to a tee. I am a facilitator, balanced, harmonious, discerning. I need the what-ifs answered. I pull back from all (even reasonable) spending in case something happens to the economy. I like to take time to make decisions, and above all else, I rely on the skills and stability of my colleagues to keep the ship steady. So from my perspective, everything is a bit shaky.

But heh, I’m a facilitator, which means I bring about outcomes by providing indirect assistance and guidance. I keep communication flowing and encourage and change the energy in the zoom room.

And that’s what I did. I ran a DNA Behavior team report for this little group. It showed the strength, pressure points, communication style, bias, and decision-making approach of our team, and so much more. We got together for an online meeting, and I used this information to change our collective perspective. I encouraged them to keep the issue, that is, in lockdown because of Covid, in focus. 

This ‘issue’ is not our fault, not within our power to change the current situation but most definitely within our control to change our perspective in dealing with it. We spent time reviewing our DNA Behavior reports and acknowledging where our pressure points were and how to manage them. We further realized (almost scarily) how fear can take a successful business off course, not because of the shutdown but because of the individual’s behavior and perspective.

We challenged each other’s decision-making. As a result, we are determined to use our inherent behavior and skills to see things differently and ride out this storm without damaging ourselves or the business.

We decided not to waste energy on the lockdown itself because we all had very different responses to that, but to intentionally use our skills to bend but not break in the season we currently face.

If you find yourself in a similar place – you have my sympathy, but do what we did. Head over to DNA Behavior.com and hit the free trial button. You may well find the new information changes your perspective as it did ours.

Carol Pocklington

Carol Pocklington

Carol Pocklington - Chief Insights Accelerator

Carol is a Human Performance Accelerator. She has worked with Hugh Massie since 2001 since the Financial DNA understanding concept was conceived. She works with people and businesses worldwide. Her real-world application of behavioural insights, gives her the capability to serve as a business strategist, coach, mentor, and trainer. She is also a prolific blogger, a public speaker and author, specializing in human behavioural insights.


Carol's DNA Natural Behavior Style is - Facilitator


Carol is a Facilitator. Facilitators are persistent, goal-oriented people who promote team effort in order to complete tasks. Facilitators lead by setting examples and by achieving goals. Their strong work ethic encourages others to excel and they have an excellent ability to deal calmly yet firmly with people using a facilitative style.